king1's Privacy Policy
Protecting your personal information is our top priority. This policy provides a full explanation of how king1 collects your information, why it is used, and how it is kept secure.
This privacy policy ("Policy") applies to all users ("you" or "user") of the king1 platform. By using the king1 website (https://king1.mom), the app, or any related services, you are considered to have agreed to the terms of this Policy.
We believe you should have full control over your personal information. That is why king1 only collects the information that is genuinely necessary to provide its services, and that information is never sold to third parties.
This policy is written in Bengali so our Bangladeshi users can understand it easily. If any term here is unclear, please contact our support team.
Data Collection & Its Sources
Information you provide directly
When creating an account or using king1's services, you may voluntarily provide the following information:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification — minimum 21 years)
- Payment information (bKash, Nagad, Rocket, or Upay account number)
- Messages or documents provided when contacting support
Automatically collected information
When you browse or use the king1 platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time of site access and session duration
- Browsing behavior via cookies and tracking technologies
- A log of which pages you visited and in what order
- Game history and betting activity
Information received from third parties
In some cases we may receive information from trusted third parties, such as:
- Transaction confirmations from payment processors
- Verification data from identity verification services
- Alerts from anti-fraud and security partners
These third parties follow their own privacy policies, and king1 only receives the information that is directly necessary for our services.
How Your Information Is Used
Service operation and improvement
king1 uses your information for the following purposes:
- To create and manage your account
- To process deposit and withdrawal transactions
- To provide bonuses, promotions, and VIP benefits
- To ensure the smooth operation of gaming and betting services
- To provide customer support and resolve issues
- To personalize your platform experience
Security and legal compliance
- To detect and prevent fraud, money laundering, and other illegal activities
- To prevent unauthorized access to accounts
- To fulfill applicable legal obligations
- To disclose information in accordance with court or authority orders
- To ensure responsible gaming and manage self-exclusion requests
Communication and marketing
Based on your consent, king1 may contact you regarding the following:
- Important account-related notifications
- New games, offers, or promotional information
- Security alert messages
You may opt out of marketing communications at any time. However, messages that are essential for account management will continue to be sent.
Data Sharing & Disclosure
Sharing information with third parties
king1 never sells your personal information. Information may be shared in the following limited circumstances:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
- Technology partners: Trusted providers for server hosting, security, and technical services.
- Game providers: Limited information necessary for game operation with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
- Legal obligations: To comply with orders from courts, regulatory bodies, or investigative authorities.
- Business transfer: In the event of a merger or acquisition — users will be notified in advance.
All third parties are bound by strict confidentiality agreements and may only use the information for their designated purpose.
International data transfers
Some infrastructure belonging to our servers and technology partners may be located outside Bangladesh. In such cases, king1 ensures that data is transferred in accordance with internationally recognized data protection standards.
Cookie Policy
What cookies are and why they are used
Cookies are small data files stored in your browser. king1 uses the following types of cookies:
- Essential cookies: To maintain login sessions and provide secure services.
- Functionality cookies: To remember your preferences, such as language and layout settings.
- Analytics cookies: To understand which pages are visited most — completely anonymously.
- Security cookies: To detect fraud and keep accounts secure.
You can disable cookies from your browser settings, but this may limit some features of the platform.
Data Security Measures
Technical and organizational safeguards
king1 follows industry-standard security practices to protect your information:
- SSL/TLS encryption: All data exchanged between the website and servers is encrypted.
- Data encryption: Stored sensitive information, particularly passwords and payment details, is kept in an encrypted state.
- Access control: Only authorized staff can access the information they need.
- Regular security audits: Periodic reviews to identify system vulnerabilities.
- Two-factor authentication: An additional layer of security for accounts.
However, complete security on the internet cannot be guaranteed. You should also stay alert — use strong passwords and never share your login details with anyone.
Data retention period
king1 retains your information only for as long as necessary:
- Active account data for as long as the account remains open.
- Transaction records for a set period as required by law.
- When an account is closed, all information other than mandatory records is deleted.
- Security logs automatically expire after a set period.
Your Rights & Options
Viewing and correcting your information
As a king1 user, you have the following rights:
- Access: You can find out what information is stored about you.
- Correction: You can correct inaccurate or incomplete information.
- Deletion: In certain circumstances, you can request that your information be deleted.
- Restriction of processing: In some cases, you can limit the processing of your information.
- Portability: You can receive a structured copy of your data.
- Objection: You can object to the processing of your information for specific purposes.
To exercise these rights, please contact the support team. Due to legal obligations, it may not be possible to delete some information.
Account closure and data deletion
You may close your king1 account at any time. After account closure:
- Legally mandatory records (such as transaction history) will be retained for the required period.
- Personal information that is not essential will be deleted as soon as possible.
- Self-exclusion lists will be retained to ensure responsible gaming.
Protection of Minors
Age verification and information relating to minors
king1 is for individuals aged 21 and above only. We do not knowingly collect information from any minor.
Age is verified at the time of account creation. If it is later established that a user is under 21, the account will be closed immediately and the associated information will be deleted.
If you believe a minor is using king1, please contact us promptly.
Policy Changes & Updates
Notice of changes
king1 may update this privacy policy from time to time. For significant changes:
- The date of the update will be displayed at the top of this page.
- A notification will be sent by email or on the platform for important changes.
- Continued use of the platform after an update will be considered acceptance of the new policy.
We recommend reviewing this policy regularly so you stay informed about the latest information.
Contact Us
Privacy complaints and requests
If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We are available 24/7 via live chat and email in both Bengali and English.
For requests to access, correct, or delete information, we will respond as quickly as possible — generally within 30 business days.
Email Support
Live Chat
24/7 live support available — in Bengali and English.
This privacy policy should be read together with the king1 terms and conditions. To learn more about responsible gaming, visit the Responsible Gaming page. For full terms and conditions, read the Terms & Conditions.